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“Saturday AND Sunday” – That’s Twitter for Hurricane Irene

08/29/2011
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(eamcc via storify) As of Friday afternoon, August 26th, Twitter trending is all about Hurricane Irene. “Saturday AND Sunday” rises to the preferred “code.” It’s fascinating to see how enterprises post news and demonstrate customer care (CRM) with a call to action.

Irene update: The city is now under a hurricane watch. Damaging winds and flooding are expected late Saturday night and Sunday
NY1weather
August 26, 2011
Interesting to see how “Saturday and Sunday” get shaped into a variety of calls to action. Each provides a sample of grass-roots customer care.
Closing with benefits. Here’s the most engaging notice of customer care.
Have a great weekend If you need us we are here until 9:00 tonight 8-6 Saturday and we have technicians on call Sunday and around the clock
CALDECO1
August 26, 2011
Due to Hurricane Irene, the Museum will be closed on Saturday and Sunday. Distract yourself with an idyllic landscape: http://t.co/sznv4u1
metmuseum
August 26, 2011
Simple store closings. These notices show the lowest level of engagement.
UPDATE: Saks just said they’ll be closed Saturday and Sunday. http://t.co/SdgMLX7
izzygrinspan
August 26, 2011
Broadway rapidly announcing plans to shut down on Saturday and Sunday…
petermarksdrama
August 26, 2011
Engaging store closings. If you didn’t know this place before, you just may want to visit next week.
Hate to do this, but we’re going to be closed on Saturday and Sunday. Lobsters can handle raging rapids, but Mobstas should stay indoors!
LukesLobster
August 26, 2011
Due to the weather and mass transit shutdowns @Stellina_NYC will be closed on Saturday and Sunday. Stay safe and dry.
Stellina_NYC
August 26, 2011
Emergency calls to non-action. Some stores just wisely tell their customers to stay away. The call to RT is very Paul Revere.
RT @MidtownComics: Pls RT! Due to the storm and the MTA shutting down we will be closed this SATURDAY and SUNDAY.
itsAngiieBee
August 26, 2011
Emergency postponements. Sports and event-sponsors want to keep visitors safe, engaged, and loyal!
Our games Saturday and Sunday vs @Mets have been postponed due to Hurricane Irene. Tonight’s game will still take place. #comeonirene
Braves
August 26, 2011
Emergency “we’ll keep you posted” . Interested how colleges especially are right on top of notifying their students. Emergency notifications are well in place, including Twitter.
Due to MTA shutdown, classes and class shows for Saturday and Sunday are canceled. We’ll begin notifying students later today.
UCBClassesNYC
August 26, 2011
There’s always room for humor, of course.
Prediction: #Mets will not lose more ground to the Braves on Saturday and Sunday.
cpanetta77
August 26, 2011

What’s your experience of emergency customer care?

Did any organization demonstrate outstanding care via e-mail alerts, tweets, or other notices? Please post your experience here. Simply log in with via your WordPress, Facebook, or Twitter account. Best, E.

P.S. Thoughts go out to all who are dealing with the aftermath.

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